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The
Fraud Prevention Smart System™ (FPSS) |
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Stops
More Kinds of Fraud That Others Miss
"I was skeptical, at first, that phone fraud could be stopped
because we already had a fraud system. Using Beck's fraud system,
we're stopping virtually 95%."
The top fraud
scams are Subscription fraud (including ID theft - true and false
ID theft), Calling Card, PBX
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Case
Folder: Long Distance Wholesaler - Internal Fraud
An FPSS
long distance retailer advised its wholesaler that FPSS reports had
exposed internal fraud within the wholesaler. The wholesaler queried
its fraud detection system, found no unusual activity, and ignored
the retailers' FPSS report. Sixty days later, the wholesaler called
back. $1-2 million had been lost from the same area FPSS had alarmed
after 20 minutes. FPSS found fraud that another system could not find,
even when directed to it. The wholesaler's ultimate loss was tens
of millions of dollars.
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Shuts
Down Fraud Faster!
"I
didn't believe it! Within 6 months of using Beck's (fraud) system,
we stopped 310 'call sell' operations within minutes of startup. Before,
it took us 4-5 days."
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Case
Folder: Long Distance Carrier - International Fraud
FPSS alarmed on suspicious international usage minutes after it began.
When investigators sought permission to shut down the subscriber,
they were told that a $10,000 deposit had been received. Later, $250,000
was lost because the FPSS warning was not acted upon.
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Case
Folder: Long Distance Carrier - Hacking
FPSS alarmed 10 calls of one-minute duration as a probable 10-phone-call-sell
operation testing its phones. Criminals had hacked into one PBX, linked
to another, then a third, then placed international calls. FPSS alarmed
on abnormal usage signatures. More than 300 such call sell operations
were shut down in less than 11 minutes each.
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New
Technology: Why it works faster
"Our previous fraud system simply was not smart enough. With
Beck's system, we cut our fraud from $8 million down to a few thousand
in one year while tripling our traffic."
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Case
Folder: 800 Service Provider - Subscriber fraud
An 800 business customer with call forwarding operated normally
for 60 days. FPSS paged a supervisor when long international calls
began one Friday night. After no response, FPSS paged a manager.
He logged in remotely shutting down the subscriber after two hours
of international fraud. Had FPSS not alarmed this violation, losses
would have reached $400,000 by Monday morning.
Beck's approach
is more thorough than others. Every critical parameter of every
CDR is processed and stored. Our unique "Learning Module"
generates a "Usage Signature™" for every customer
- new and old. We learn their individual habits throughout the day,
which results in MANY, MANY alarms, but the "Automatic Intelligence
Feedback" of the Case Manager takes all alarms and analyzes/correlated
so the Fraud Investigator only works the HIGH RISK and IMPORTANT
Cases. This saves staff and time - false-positive ratio runs less
than 10:1
FPSS rapidly
detects any deviation from this model - whatever the ruse. And our
"multiple anti-fraud technologies'" system thwarts the
most covert crooks.
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Intelligent
Case Manager
Beck's Case Manager makes catching crooks a joy - it's fast and easy!
One of our customers has 26 million calls a day and has just 9 staff
for 24x7 coverage. The Case Manager and its "Automatic Intelligence
Feedback" subsystem provides FAST analysis of alarms and correlates
them into the most important and high risk cases. Investigators can
work 5 to 10 cases and shut down 1.
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Case
Folder: Long Distance Carrier - Fast Payback
Worse than they thought: One FPSS customer was surprised to learn
its total fraud had reached $830,000 per month before installing
FPSS. Six months after installation, fraud had dropped to $2,700
per month. This FPSS system paid for itself with two weeks' savings.
FPSS now contributes twice its total cost to the customer's bottom
line each and every month.
"The Beck
System costs peanuts next to the benefits. It paid for itself and
my entire department's annual expenses in the first month."
"Best investment
in fraud management I've ever seen. It [Beck's Fraud System] paid
for itself in months."
"...our
bad debt dropped to next to nothing. And we cut $3 million in fraud
in one month."
Beck's fast payback
comes from FPSS' rapid detection of more kinds of fraud.
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Crooks
Don't Get Away With It!
Case Folder:
Long Distance Carrier - Calling Card Fraud
A subscriber's personal calling card averaged $150 per month for
90 days. When usage jumped to a $2-4,000 rate per month, FPSS alarmed
it alarmed it immediately. But the customer said his card's weren't
stolen and shouldn't be cancelled. However, when invoiced he would
not pay his bills as "the calls were not his."
FPSS reports
and tools focused investigators' efforts. The subscriber's new telemarketing
business was located, the calls were proved to be his, and he was
forced to pay outstanding invoices.
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Full
Compatibility - On Target Reports
FPSS integrates with all switching systems and networks. It is scalable
to your traffic load - and your growth. FPSS streamlines investigators'
work because it analyses and reports direct them to precise trunks,
originating numbers and patterns. Confidence level on a typical
alarm system is 85%. When FPSS escalates alarms, confidence level
climbs to 99%.
Manager and Investigator
Productivity Reports offer staff a quick assessment of how well
they are performing and it also provides management training points.
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Copyright
Notice: "Fraud Prevention SmartSystem," and "Usage Signature,"
are registered trademarks of Beck Computer Systems, Inc. |
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